Privacy Policy

Introduction

Welcome to kg998, Bangladesh's trusted online gaming destination. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy describes how kg998 (referred to as "we", "us", or "our") collects, uses, stores, shares, and protects information about users (referred to as "you" or "your") who access our website at https://kg998.pro.

By accessing or using the kg998 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to these terms, please discontinue your use of our services immediately. We encourage all users to read this document carefully before creating an account or engaging with any of our gaming services.

This Privacy Policy applies to all users of the kg998 website, including registered account holders, visitors, and anyone who interacts with our platform. It covers all services we offer, including cricket betting, live casino, slots, fishing games, and crash games accessible through our Bangladesh-focused platform, with payment options including bKash, Nagad, and Rocket.

Information We Collect

We collect several categories of information depending on how you interact with the kg998 platform. This information helps us deliver, maintain, and improve our services while ensuring a safe and compliant gaming environment for all users in Bangladesh and beyond.

Personal Identification Information

• Full name, date of birth, and nationality — collected during account registration to verify your identity and confirm you meet the 21+ age requirement.
• Email address and mobile phone number — used for account communications, security alerts, and customer support.
• Government-issued identification documents such as National ID (NID), passport, or driving licence — required for Know Your Customer (KYC) verification processes.
• Residential address, including city (Dhaka, Chittagong, Sylhet, or other Bangladesh locations) — needed to confirm eligibility and for compliance purposes.

Financial and Transaction Data

• Payment method details including bKash wallet numbers, Nagad account details, Rocket account details, and bank account identifiers for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions — stored to facilitate deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, wagering records, and bonus redemption history.
• Currency preferences and wager amounts denominated in Bangladeshi Taka (৳ BDT).

Technical and Usage Data

• IP address, browser type, device type, and operating system — collected automatically when you visit kg998.
• Session duration, pages viewed, games played, bet frequency, and navigation patterns — used to improve site performance and user experience.
• Cookie and tracking technology data — see the Cookies section of this policy for full details.

How We Use Your Information

The information we collect from kg998 users is used strictly for legitimate operational, legal, and service-improvement purposes. We do not sell your personal data to third parties for marketing. Specifically, your information is used to:

• Create and manage your kg998 player account, including identity verification and KYC compliance to confirm you are 21 years of age or older.
• Process financial transactions securely, including deposits via bKash, Nagad, or Rocket and withdrawals back to your preferred payment method.
• Provide responsive 24/7 customer support in English and Bangla, including handling account queries, technical issues, and responsible gaming support requests.
• Maintain platform security, detect and prevent fraud, money laundering, and other prohibited activities, and comply with applicable legal and regulatory obligations.
• Personalise your experience on kg998, including recommending cricket betting markets, slot games, fishing games, and promotional offers that may be relevant to you.
• Send transactional communications such as account confirmations, deposit receipts, withdrawal notifications, and security alerts via email or SMS to your registered contact details.

Sharing Your Information

kg998 does not sell personal data. We may, however, share certain user information with trusted third parties in specific, limited circumstances to operate our platform effectively and meet legal obligations:

• Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, and partnering banks — receive the transaction data necessary to authorise and complete your deposit or withdrawal requests.
• Identity verification and KYC service providers — these partners process your identification documents solely to confirm your identity and age eligibility, and are bound by strict confidentiality obligations.
• Technology and platform service providers — including hosting, analytics, and fraud-detection vendors — who process data on our behalf under binding data-processing agreements.
• Law enforcement agencies, regulatory bodies, or courts of law — when we are legally required to disclose user information under applicable laws, court orders, or to protect the safety and security of our platform and users.

In all cases where data is shared with third parties, we require those parties to maintain appropriate security standards and use the data only for the specific, stated purpose. We do not authorise our service providers to use your personal data for their own commercial or marketing purposes.

Cookies and Tracking Technologies

kg998 uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and keep your session secure. By using our platform, you consent to the use of cookies as described in this section.

Types of Cookies We Use

Essential Cookies are strictly necessary to provide our core services — they enable you to log in, maintain your session, and use security features. These cookies cannot be disabled without impairing your ability to use the platform. Analytics and Performance Cookies help us understand how visitors interact with kg998, which pages are most popular, and how we can improve loading times and navigation. Functional Cookies remember your preferences such as language selection, so you do not need to re-enter them on every visit.

Managing Your Cookie Preferences

Most modern web browsers allow you to control cookie settings through their preferences menu. You may choose to block or delete cookies, but please be aware that doing so may affect the functionality of the kg998 platform — for example, you may be unable to remain logged in or access certain features.

We do not use third-party advertising cookies or cross-site tracking technologies that follow you beyond the kg998 website. Our cookie usage is limited to what is necessary to deliver, secure, and improve our own platform.

Data Retention

We retain your personal data for as long as your kg998 account remains active and for such additional period as is required by applicable law or legitimate business need. For example, financial transaction records are typically retained for a minimum of five (5) years following the date of the transaction to satisfy anti-money-laundering (AML) and financial compliance obligations.

When your personal data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it. If you close your kg998 account, we will process your data deletion request in accordance with applicable data protection requirements, subject to any outstanding legal hold periods.

Your Rights

As a user of kg998, you have a number of rights in relation to your personal data. Toexercise any of these rights, please contact our support team at [email protected] (do not use a mailto link — contact details are for reference only). Your rights include:

• Right of Access — you may request a copy of the personal data kg998 holds about you at any time.
• Right to Rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure — subject to legal retention obligations, you may request deletion of your personal data held by kg998.
• Right to Restrict Processing — in certain circumstances, you may ask us to limit how we use your data while a complaint or query is being resolved.
• Right to Object — you have the right to object to the use of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.

We will respond to all verified rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access to account data.

Security Measures

kg998 takes the security of your personal data seriously. We implement a combination of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, access-controlled and firewalled server environments, regular security audits and vulnerability assessments, and multi-factor authentication options for account access.

While we employ robust security practices, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users promptly and take immediate remediation steps in accordance with our incident response procedures. We encourage users to use strong, unique passwords for their kg998 accounts and to contact support immediately if they suspect unauthorised access.

Third-Party Links

The kg998 website does not contain links to external third-party websites. All navigation and content on our platform remains within the kg998 domain. This Privacy Policy applies exclusively to information collected by kg998 through our own platform and services. We are not responsible for the privacy practices of any external websites that users may access independently outside of kg998.

Children's Privacy and Age Restriction

kg998 is strictly an adults-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect, solicit, or store personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered an account on kg998, please contact us immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

kg998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on our platform.

Your continued use of the kg998 platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information. The most current version of this policy is always available at https://kg998.pro/privacy-policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kg998 handles your personal data, please do not hesitate to contact our dedicated support team. We are available 24/7 in English and Bangla and aim to respond to all privacy-related enquiries within 1 hour.

Contact email: [email protected] (plain text only — this is not a clickable link). Our team handles all privacy enquiries, data access requests, and account deletion requests through this contact address.